Privacy Policy – FreshOne

Effective Date: 18 May 2026
Website: FreshOne

Welcome to FreshOne. Your privacy is important to us. This Privacy Policy explains how FreshOne collects, uses, stores, and protects your information when you use our website, mobile web app, vendor portal, rider portal, and related services.

1. About FreshOne

FreshOne is an online grocery and food ordering platform that connects customers, vendors, and delivery partners for fast and convenient delivery services.

Services may include:

  • Grocery delivery
  • Restaurant & cooked food delivery
  • Vendor marketplace services
  • Delivery partner services
  • Wallet, offers, rewards & promotional services
  • Notifications via SMS, WhatsApp, Email, Push Notifications, and Calls

2. Information We Collect

We may collect the following information:

A. Personal Information

When you register or place an order, we may collect:

  • Full Name
  • Mobile Number
  • Email Address
  • Delivery Address
  • GPS/Live Location
  • Date of Birth (optional)
  • Anniversary Date (optional)

B. Order & Transaction Information

  • Ordered products/items
  • Payment details
  • Delivery instructions
  • Order history
  • Wallet & reward information

C. Device & Technical Information

  • IP address
  • Browser type
  • Device type
  • Operating system
  • App/Web usage behavior
  • Notification subscription status

D. Vendor & Delivery Partner Information

For vendors and riders, we may collect:

  • Shop/business information
  • Government IDs
  • GST/FSSAI details (if applicable)
  • Bank details
  • Vehicle details
  • Live selfie/photo
  • Live GPS location during active delivery

3. How We Use Your Information

FreshOne uses your information to:

  • Process and deliver orders
  • Provide customer support
  • Improve website/app performance
  • Send order updates
  • Enable OTP login & account verification
  • Detect fraud or misuse
  • Manage vendors and riders
  • Provide promotional offers & discounts
  • Improve delivery experience
  • Analyze platform performance

4. Location Services

FreshOne may access your device location to:

  • Detect delivery address automatically
  • Improve delivery accuracy
  • Show nearby stores/vendors
  • Track active delivery orders

You may disable location permissions anytime from your device settings, but some services may not function properly.

5. Notifications & Marketing

FreshOne may send:

  • Order notifications
  • Delivery updates
  • Promotional offers
  • Festival or seasonal offers
  • Cart reminders
  • Membership or reward updates

Notifications may be sent through:

  • Push Notifications
  • SMS
  • WhatsApp
  • Email
  • Phone Calls

Users can unsubscribe from promotional communications anytime.

6. Payments

FreshOne may use third-party payment gateways for secure transactions. We do not store your complete debit/credit card information on our servers.

Payment providers may independently collect and process payment information according to their own privacy policies.

7. Cookies & Tracking Technologies

FreshOne may use cookies and similar technologies to:

  • Keep users logged in
  • Save cart information
  • Improve performance
  • Personalize user experience
  • Analyze traffic and usage

Users may disable cookies in browser settings.

8. Sharing of Information

FreshOne does not sell personal information.

We may share limited information with:

  • Vendors/Restaurants
  • Delivery Partners
  • Payment Providers
  • SMS/Notification Providers
  • Government Authorities (when legally required)

Only necessary information required to complete services will be shared.

9. Data Security

We implement reasonable security measures to protect your information, including:

  • OTP verification
  • Secure server connections
  • Limited admin access
  • Encrypted communications where applicable

However, no online platform is 100% secure.

10. Account & Data Deletion

Users may request:

  • Account deletion
  • Data correction
  • Data removal
  • Marketing opt-out

Requests can be made through customer support.

11. Children’s Privacy

FreshOne services are not intended for children under 13 years of age. We do not knowingly collect personal information from minors.

12. Vendor & Rider Responsibility

FreshOne acts as a technology and delivery platform. Product preparation, packaging, food quality, and compliance responsibilities primarily remain with the respective vendors/restaurants.

Delivery partners are independently responsible for safe and lawful delivery practices.

13. Third-Party Services

FreshOne may integrate with third-party services such as:

  • Google Maps
  • Firebase
  • Payment gateways
  • Analytics tools
  • WhatsApp services
  • Notification providers

These services may collect information according to their own privacy policies.

14. Policy Updates

FreshOne may update this Privacy Policy at any time. Updated versions will be posted on this page with the revised effective date.

15. Contact Us

For privacy-related questions or support:

FreshOne Support

🌐 Website: www.freshone.in
📞 Phone: +91 7217857916
📧 Email: yashcrazytribe@gmail.com

Consent

By using FreshOne services, you agree to this Privacy Policy and consent to the collection and use of information as described above.